Order or Delivery

Where is my order?
You have placed an order and want to know where your package is – or why there is no status update yet.
Same-day shipping – Order by 12:00 PM
On the product page, "Same-day shipping" is displayed and you want to know if your order will be shipped today.
Shipment status is not changing
You have a tracking number, but the status has remained unchanged for a longer period of time and you are unsure whether your package is on its way.
Courier delivery failed
The tracking shows a failed delivery attempt, the package is at a pickup station, or the courier is trying to contact you.
How can I change the delivery address?
You have placed an order and would like to change the delivery address before the package is shipped.
How can I change or cancel my order?
You would like to cancel your order retroactively or adjust details such as product, quantity, or other information.
Shipment was returned to the sender
The tracking information shows that the package has been returned to our warehouse or is on its way back.