The product is damaged or defective

Table of Contents

 

1. What you should do now

  • Take photos - be sure to photograph the damaged product AS WELL AS the outer packaging with the shipping label clearly visible.
  • Keep all original packaging until the complaint is resolved.
  • Do not dispose of the product - it may be needed for inspection.

2. How the complaint process works

  • Report the complaint using the form below and attach photos along with a description of the issue.
  • Processing time for the complaint: up to 5 business days.
  • Possible solutions: refund / product exchange / reshipment of missing items / partial refund.
  • We will inform you by email about the decision and the next steps.

3. Required information for a request

  • Order number
  • Product name or SKU
  • Number of affected items
  • Type of issue (damaged / defective / does not match description)
  • Photos: at least 1 photo of the product + photo of the packaging with shipping label
  • Preferred Solution
That solved my problem
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