Same-day shipping - Order by 12:00 PM

Table of contents

1. How does the "Order by 12:00 PM" rule work?
2. Frequently asked questions
3. Required information for an inquiry

1. How does the "Order by 12:00 PM" rule work?

• If you place your order on a business day by 12:00 PM, it will be prepared for shipping on the same day.
• The prerequisite is that the order is complete – all products must be available and payment must be confirmed before 12:00 PM.
• Orders placed after 12:00 PM or on weekends or public holidays will be processed on the next business day.
• This rule applies exclusively to products with the note on same-day shipping – please always check the information on the respective product page for this.

• If your order contains products with different shipping times, the shipping date of the entire order is determined by the product with the longest shipping time.

2. Frequently asked questions

• I ordered at 11:50 AM – will my order be shipped today?
  Yes, provided payment was confirmed before 12:00 PM and all products in your order are available.
• I have a mixed order: one product with 24-hour shipping and another with a 3-business-day shipping time. When will the order be shipped?
  The order will be shipped as soon as all products are available – the longest shipping time within the order is decisive.
• I paid after 12:00 PM – what happens now?
  Your order will be prepared for shipping on the next business day.
• Can the order cut-off time change?
  The currently valid time is always stated on the respective product page – this is binding.

3. Required information for an inquiry (if the order was not shipped within the specified period)

• Order number
• Order time and date
• Payment confirmation before 12:00 PM