How can I change or cancel my order?

Table of Contents

1. Important Information
2. What We Can Change Before Shipping
3. What You Should Do Now
4. Required Information for a Request

1. Important Information

• Cancellation is only possible as long as the order has not yet been handed over to the shipping carrier.
• After the order has been shipped, neither cancellation nor changes to the order content are possible.
• Separately placed orders will not be combined - each order is processed individually.

2. What We Can Change Before Shipping

• Delivery Address
• Cancellation of the Entire Order
• Change of Products or Quantities (depending on current packaging status)

3. What You Should Do Now

• Contact us as soon as possible - requests are processed in order.
• If your order has already been shipped, you can place a new order - should the package be returned to the sender, we will refund the amount.

4. Required Information for a Request

• Order Number
• Type of Request (Cancellation / Address Change / Product Change / Quantity Change)
• Reason for Cancellation (optional)