Courier delivery failed

Table of contents

1. What you should do now
2. Common causes
3. When to contact our customer service
4. Required information for a request

1. What you should do now

• Check your email inbox and SMS messages - the carrier may have left a notification or a link to reschedule.
• Check if the package was delivered to a nearby pickup point (parcel locker or parcel shop).
• Contact the local branch of the shipping carrier directly, as indicated in the tracking.
• Make sure the phone number provided with the order is current.

2. Common causes

• No one was home at the time of delivery.
• The phone number was incorrect or illegible - the carrier could not make contact.
• The address is incomplete or missing details such as buzzer, house, or apartment number.
• A signature or payment of customs fees is required for delivery.

3. When to contact our customer service

• The carrier made two unsuccessful delivery attempts and the package is being returned to the sender.
• The tracking shows that the package is at a pickup station, but the station cannot find it.
• You cannot contact the shipping carrier.

4. Required information for a request

• Order number
• Tracking number
• Shipping carrier
• Description of the situation and desired solution (redelivery or refund)