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Table of contents

1. What you should check now
2. When missing updates are normal
3. When to contact our customer service
4. Required information for an inquiry

1. What you should check now

• Check the tracking number directly on the carrier's website and verify the exact time of the last scan.
• Verify if the order was placed on a weekend or holiday - packages are usually not scanned by carriers on these days.
• Check that the provided address and phone number are correct.

2. When missing updates are normal

• Within the first 24–48 hours after shipping - delays in carrier scanning are normal.
• On weekends or holidays - no operational processing typically occurs during this period.
• For international shipments - tracking updates may appear less frequently.

3. When to contact our customer service

• The tracking has not been updated for 5 or more business days.
• The last scan shows a location where the package should not be.
• The status indicates damage or customs hold.

4. Required information for an inquiry

• Order number
• Tracking number
• Date of last tracking update