How can I return an item?

Table of contents

 

1. Return conditions

  • A return is possible in accordance with the terms of our shop.
  • The product should be in undamaged condition - unopened and unused.
  • Please refer to our current return policy for the deadline to register a return.
  • We care about the environment - if you have any doubts about a product, please contact us before returning it. Often we can find a better solution together.

2. How the return works

  • Register your return using the form below - provide your order number and the products you wish to return.
  • You will then receive the return instructions and the return address.
  • After receiving and inspecting the return, we will refund the amount to the original payment method.
  • The refund will be processed within up to 14 business days after we receive the shipment at our warehouse.

3. Required information for a request

  • Order number
  • List of products to be returned and quantity
  • Reason for return
  • Product condition (unopened / opened / used)
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